→ Your Opinions Count! 2024 Content Survey Take the survey

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lansweeper Tech Support
Lansweeper Tech Support

Lansweeper can scan any asset that meets the scanning requirements. However, when devices connect remotely through a VPN, you may encounter scanning issues.

What is happening? 

VPN connections typically have specific security settings and restrictions that can impede a successful asset scan. This can be frustrating and hamper your IT management efforts.

Now what?

The good news is that you can address these VPN scanning issues relatively easily by using LsAgent.

LsAgent is a versatile scanning agent compatible with Windows, Linux, and Mac computers, which allows you to scan devices locally, ensuring a more reliable and secure scanning process.

Once LsAgent has scanned your computer, there are two options for sending the scanning results:

  • If the device is connected to the LAN, the scanning results are sent directly to the scanning server.
  • If the device is connected via a VPN, the scanning results are sent to a relay service running in Azure. The scanning service can then connect to the relay and retrieve the results.

You can find detailed instructions on how to set up and use LsAgent in our Introduction to LsAgent.

Was this post helpful? Leave a Kudo!
Did you have a similar issue and a different solution? Share your work in the comments below and help your fellow IT Hero's!
More questions? Browse our  Quick Tech Solutions  or  Community Forum.

If you can't find what you're looking for, create a post in our Community Forum.

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now