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Average time to close helpdesk tickets

Todd_Richardson
Engaged Sweeper

‎04-19-2018 04:32 PM

We would like to find or get a report which shows from the time the ticket was opened till it was closed, what is the average (work time) to close by type of ticket.

Any reports like this?
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Esben_D
Lansweeper Employee
Lansweeper Employee

‎04-26-2018 03:56 PM

Take a look at the built-in helpdesk reports. You can find them easily in the web console by searching for helpdesk in the reports tab.
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