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Breakdown of monthly helpdesk tickets

I have 6 types of tickets, Onboarding and offboarding, IT purchase, Infrastructure IT Support and project.For all the other tickets I can easily tell why calls are slightly higher or lower, but the IT support one we have differences of 60-100 per mon...

Tholmes by • Engaged Sweeper III
  • 1508 Views
  • 0 replies
  • 0 kudos

Older Reports could use some updating/optimizing.

There are a bunch of reports that could use a little tweaking and I unfortunately do not know enough to tweak them myself haha. For example there are a couple that have to do with windows 10 but are missing information for newer versions so they show...

Tythesly by • Engaged Sweeper III
  • 2599 Views
  • 1 replies
  • 3 kudos

Report to find PCs without a localuser account

I am trying to get a report that pulls PCs without a localuser account. I can get this one to find devices that have the account, but using 'Not Like' just lists all the other accounts on the devices. Select Top 1000000 tsysOS.Image As icon, tblAss...

Asset management/replacement

Heydoes anyone know of a way to reference 2 devices(computers) and compare softwares and stating the rulethat would enable automatic deployment of programs in question?/We are now in a process of replacing 200 old computers with the new ones ,but eac...

Josip by • Engaged Sweeper II
  • 10270 Views
  • 8 replies
  • 0 kudos

Resolved! Report OS Build breakdown by Build

Hi,Has anyone written a report with a break down of OS (count) and the build versions , where the build versions are URLS and and can be clicked to give the breakdown of assets ?I tried using LINKS but the query path changes in SQL and adds '%2b' to ...

Andy_Sismey by • Champion Sweeper III
  • 11831 Views
  • 7 replies
  • 0 kudos