ESET Server Security and "Server: All servers without anti-virus software"

[ThierryC]

Hello,

Is there a way to be able to add ESET Server Security anti-virus in Lansweeper in order to no longer have the status on the page "Server: All servers without anti-virus software" in RED. We use this Anti-virus product on all our servers and for a few months it is no longer recognized in Lansweeper.

Thanks

Thierry

[Obi_1_Cinobi · Accepted solution]

Hello there!

Lansweeper pulls antivirus information from assets in two distinct ways, as documented here: https://www.lansweeper.com/knowledgebase/managing-anti-virus-software-reports/

• Firstly, Lansweeper can retrieve antivirus information and status from the WMI (Windows Management Instrumentation) protocol on your Windows computers. Keep in mind that the WMI class that stores the antivirus information and status does not exist on Windows servers, which makes it impossible to detect the status (enabled/disabled and up to date or not) of anti-virus packages on Windows servers. You can identify anti-virus records pulled from WMI based on the little "bug" icon.
• Alternatively, when your anti-virus software can't be found in WMI, Lansweeper also looks at the software list in the Software tab of a computer's web page (which mimics Add/Remove Programs) and verifies whether an installed software package is part of the list of known anti-virus software found in the web console under Software\Anti-Virus Settings. Keep in mind that you will not be able to get a status (enabled/disabled and up to date or not) via this method. Make sure to use the exact spelling of the software product as seen on the software tab of the asset page.

Check if your AV software is present in the software tab of your assets, and if it is, make sure that you have added the antivirus software under Software\Anti-Virus Settings. Ensure that you are using the exact same spelling as is seen under the Software tab of the asset.