Question Is it possible to integrate Lansweeper with ServiceNow via API? Is there any additional license cost to do this within Lansweeper? Answer Yes, Lansweeper offers native, out-of-the-box integrations with ServiceNow that leverage APIs for data...
Question Where does Lansweeper keep scan history? The database table tblScanHistory is empty in my database. Answer Lansweeper does not store scan history by default. Scan history is only recorded when scan logging is explicitly enabled. When scan l...
1. Server Connectivity Both the Lansweeper Sync Server and the Lansweeper Web Server must be able to establish a secure outbound connection to the Lansweeper cloud platform. Only one Sync Server exists per on-prem installationIf multiple scan server...
Issue When attempting to activate a new Lansweeper license, the license key is seemingly accepted, but the activation screen remains stuck on the loading icon for more than 15 minutes. No error message is displayed, and the activation never complete...
Issue A stock PC was manually added in Lansweeper with asset type = Computer, including serial number and model information. After the device was connected to the network and a network scan was run, Lansweeper created a new Windows asset instead of ...
Issue When running the Service Graph Connector for Lansweeper on a ServiceNow instance, the connector no longer returns any assets. After renewing an expired OAuth token, connectivity to Lansweeper Cloud is successfully restored. However, all API ca...
Issue After migrating Lansweeper from an old server to a new server, the Knowledge Base appears to load correctly, and articles are visible within their folders. However: Using the Knowledge Base search returns the message:“No articles matched your...
Problem After configuring Single Sign-On (SSO) with Okta, users may encounter an error when logging in to Lansweeper. Error message: The request origin could not be verified. Unable to complete this login request. An additional description may app...
Question Where can I find a list of URLs or IP addresses that must be allowed to ensure the auto-update feature can download updates successfully? Answer The endpoints used by the auto-update functionality (and other Lansweeper features that require...
Question When attempting to use the Auto-update feature in a Lansweeper installation, the update process reports that 25 GB or more of free disk space is required. This appears to be related to backup operations performed during the update. The inst...
Question Does the Lansweeper On-Premise installation support SAML 2.0 authentication (Office 365 / Azure AD) Answer No. SAML 2.0 authentication, including integration with Office 365 (Azure AD), is currently supported only on the Lansweeper Cloud pl...
Problem You need a report that shows the worked time for each ticket, and you want to know how this information can be retrieved from the database. Solution Manual Work Time Entry (Reportable) Worked time can be captured by enabling Input worktime fo...
Summary This article explains how to configure proxy server settings for a Lansweeper On-Premises (Classic Installation) environment when the Lansweeper server requires a proxy to access the internet. Applies to Lansweeper On-Premises (Classic Inst...
Problem After updating Lansweeper to the latest version, logging into the web console always redirects to the Helpdesk page. No other sections of the web console are accessible. Cause This behavior indicates that the affected user account no longer ...
Overview Where possible, using Single Sign-On (SSO) to access Lansweeper Cloud is recommended. SSO allows you to centrally manage user accounts through a third-party identity provider (IdP) that you already use, improving security and simplifying ac...
Question A cybersecurity monitoring tool flagged network activity related to Nmap during a scan.The environment has historically generated significant Lansweeper scan traffic, which is expected and previously observed. However, this is the first tim...
Summary After upgrading Lansweeper, the Lansweeper Server service throws an error, and the Lansweeper installation becomes unavailable. The error message "Column 'IsAutoUpdateFetcher' does not belong to table" is logged or displayed. This issue is c...
Symptoms When scanning Windows computers using an Active Directory Domain scanning target, assets may display the following error message: Cannot resolve IP address Cause When using an Active Directory Domain scanning target, Lansweeper attempts t...
Description The error “SSH ERROR - Could not connect to SSH with credentials XXX” indicates that Lansweeper was unable to connect using the provided SSH credentials for the targeted asset or IP range. As a result, the device cannot be scanned using ...
Description This error indicates that the asset was successfully identified as a Cisco asset, but the most recent scan was unable to establish an SNMP connection. As a result, Lansweeper could not scan the SNMP data for the asset. Primary Causes Th...
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