Question How often does Lansweeper ping the assets? Answer The online status indicators in Lansweeper on-prem are based on a ping request performed from the server hosting your Lansweeper web console to the client asset. If the asset is a Windows ...
Question Can users from an untrusted domain log in to Lansweeper? Answer If you want users to log in to the Lansweeper on-premises web console, they must do so with a Windows user account. For users to be able to log on to the Lansweeper web conso...
Question How can I log in from a different domain? Answer When opening up the Lansweeper login screen of your on-prem Lansweeper web console, the domain value will be automatically populated with the domain name of your Lansweeper web server. This...
Question How can I use a more recent version of SQL Server with Lansweeper? Answer If you want to move your Lansweeper database to a different SQL Server instance with a more recent SQL Server version, you can follow these instructions: https://ww...
Summary When using Flow Builder queries, the results may include assetKeys in base64 format. These keys uniquely identify assets within Lansweeper Cloud. This article explains h...
Monthly Rollups tend to be cumulative, meaning that the Monthly Rollup from March, for instance, will be overwritten by the Preview or complete Monthly Rollup of April within the WMI of your Windows assets. This process is controlled by Microsoft, a...
When facing warranty issues, we would recommend the following steps: Double-checking all of the troubleshooting steps in this knowledge base article: https://www.lansweeper.com/knowledgebase/scanning-warranty-information/Double-checking that you are...
The “Asset is not enabled” message in your LsAgent log indicates that the asset is currently disabled in your Lansweeper installation. WARN InternalCommunicationSender: Asset is not enabled 1) How to check if an asset is enabledGo to Assets > LsAgen...
IT Agent is a lightweight agent you install on Windows, macOS, or Linux devices to scan them and send discovery data directly to Lansweeper Sites in the cloud. You can use the steps below to re-link an existing IT Agent installation to a new Lanswee...
Question How can I reduce the size of my Lansweeper database? Answer Databases hosted in SQL LocalDB and SQL Server Express are limited in size by Microsoft. To reduce the size of your Lansweeper database, please refer to the following knowledge b...
Question I have an older version of Lansweeper on-prem. Can I update to the latest version immediately? Answer Yes, you can update your older version of Lansweeper Classic to the latest version immediately. There is no specific upgrade path that y...
Question How do I migrate my existing console running under IIS Express to IIS Server? Answer To migrate your existing console running under IIS Express (the default web server), to IIS Server, please reinstall the web console by following these i...
Symptoms After restarting or updating Lansweeper, we get the First Run wizard again. Diagnosis The LocalDB database runs under its own service, Lansweeper LocalDB Service. When the Lansweeper LocalDB service is started, the lansweeperdb.mdf file i...
Question Which ports are used for communication between the scan servers and the Lansweeper database? Answer For communication between the Lansweeper Scan Servers and the Lansweeper database, the Microsoft SQL Server operates through port 1433/TCP...
Issue When creating or editing a Ticket Dispatching rule, users get the following error: Error while saving: INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (atp1,atp2,atp3,atp4) Conversion failed when converting the nv...
Issue After a Lansweeper upgrade, attempts to add or edit Knowledge base articles containing a single quote result in an error window with only an OK button and no text, which prevents the save operation. The logs show the following error: "A potenti...
At this time, there is no process to migrate an existing cloud site from one hosting region to another. The reason is simple. Data hosted in the EU may not be permitted to move to or be accessible from the US, and allowing region-to-region migration...
Question How do I check the Lansweeper version on the LS Cloud site? Answer Lansweeper Cloud doesn’t use a traditional version number like the on-premises Lansweeper installation does. Here’s how it works: Lansweeper Cloud is a continuously updated...
Question Is SQL Server 2025 supported for Lansweeper On-Prem installations? Answer SQL Server 2025 is supported for Lansweeper On-Prem. For more details, refer to the installation requirements: https://community.lansweeper.com/t5/requirements/lans...
There were some licensing issues in Lansweeper version 12.6.0.11. We released a hotfix for this, Lansweeper version 12.6.0.12.You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgeb...
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