Learn how to resolve issues with your Lansweeper installation.
This page explains how you can clear tables in your database to free up space or improve performance in general. In general, the cleanup options found in the web console under Configuration > Server Options should keep the size of your Lansweeper da...
This page explains how to solve connection issues between your SQL Compact, SQL LocalDB or SQL Server database and your SQL instance. Lansweeper stores data, reports and settings in a database. Your database is hosted in either the Microsoft SQL Com...
The databases of 5.x versions of Lansweeper contain a table called "tsysWebRoles", which stores information on your website access configuration. As the website permissions system changed in Lansweeper 6.0, the tsysWebRoles table was removed and repl...
Both the scanning service and web console have a configuration file, which stores information on which Lansweeper database to connect to. If the "httpRuntime" tag is missing from your web console configuration file, you may encounter errors similar t...
When you've downloaded the Lansweeper executable and run it to perform a Lansweeper installation, you may encounter the error seen below. The version of this file is not compatible with the version of Windows you're running. Check your computer's sys...
If ASP.NET is not properly enabled (anymore) on the server hosting your Lansweeper web console, your console may become inaccessible and you may encounter the error below. Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly ...
Listed below are two possible causes of (and solutions for) the following error, which you may see on the Lansweeper webpages of scanned assets: The interface is unknown. (Exception from HRESULT: 0x800706B5) If the machine hosting your Lansweeper i...
This page explains what the "DCOM was unable to communicate with the computer" means for your installation, and how to prevent the error. After installing Lansweeper and scanning your network, you may start seeing entries with an Event ID like the o...
If you install the Lansweeper database under Microsoft SQL Server or Microsoft SQL LocalDB, any built-in or custom reports seen in the Reports tab of the web console are added as views to your SQL instance. Report views are called "web40rep..." or "w...
Scanning and other credentials submitted in the Lansweeper web console have always been encrypted prior to being added to the Lansweeper database. From Lansweeper 6.0 onward, an added layer of security protects your passwords. Credentials can no long...
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