Changed scanning server name. Issues?

[david_chang]

I had to change the machine name of the scanning server we use for Lansweeper.

I don't see any machines from recent scans. I've clicked the "Rescan" button several times in he las 7 days. There is no updated information for the machines.



In the configuration tool, It looks like I now have 2 databases.


After I changed the machine name, Should I be changing the name elsewhere?
thx
Dave

[Hemoco]

Glad the issue was resolved.

For others experiencing this problem: please contact us at support@lansweeper.com and provide us with the information listed below.
- Screenshot of the Lansweeper\Home section of your Lansweeper configuration console. Please show us the entire console.
- NetBIOS name of your old scanning server.
- NetBIOS name of your new (current) scanning server.

[david_chang]

The script worked!

thanks so much for your help!!

D

[Hemoco]

david.chang wrote:
In the configuration tool, It looks like I now have 2 databases.

Could you clarify what you mean by this. You cannot display two databases in the configuration console.

david.chang wrote:
After I changed the machine name, Should I be changing the name elsewhere?

If you've changed the name of your scanning server, you need to run a script to update its name in the Lansweeper database as well. Please contact us at support@lansweeper.com before making any further configuration changes however and provide us with a screenshot of the Lansweeper\Home section of your Lansweeper configuration console. Show us your entire configuration console window.