LsAgent Automatic Update from Lansweeper

[mmazoyer]

Hey,

I'm having trouble while trying to update LsAgent. I have a machine with LsAgent 9.5.0.1 installed. The lastest version 10.4.2.0 is available at Program Files (x86)\Lansweeper\Client on the Lansweeper Agent but the installer seams to not be found by LsAgent... Here are LsAgent logs :

2024-03-14 15:57:09,820 [6] INFO Checking version. Latest Version: 10.4.2.0. Current Version: 9.5.0.1
2024-03-14 15:57:09,820 [6] INFO Update needed to version 10.4.2.0
2024-03-14 15:57:09,820 [6] INFO Downloading installer
2024-03-14 15:57:09,820 [6] INFO No installer found

The communication seems to work well because my asset is well scaned and I've access (from Lansweeper) to all of the informations without any error.

What could be the issue ?

Thanks !

[ErikT · Accepted solution]

@mmazoyer 

LsAgent will update automatically on your Windows assets when it detects that a new version is available. To ensure these updates happen, you must update your Lansweeper installation to the latest version. 

• Update Lansweeper Classic
• Update your Lansweeper Cloud scan server

[mmazoyer]

Thanks ! Finally, it had been upgrade after several LsAgent attempts without apparent reason :).