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Resolved! In trial mode, you can't export data

My trial mode ended about 2 months ago. I am currently in freeware mode but I am still getting this error message when trying to schedule and send email reports: "In trial mode, you can't export data"How do I get this feature working? I have already ...

bolson by Engaged Sweeper
  • 2 replies
  • 0 kudos

Scan times and how to determine their end time

Hi there,we are new users for LANsweeper and we have a few locations that are not that great with their bandwidth and are concerned that scan times can take to long and therefor impact the production. So they raised the question if there is an option...

Resolved! Future for the Helpdesk

I've noticed that in all the updates on Lansweeper, there hasn't been any news on the helpdesk. Currently, the Lansweeper Cloud site does not have the helpdesk found in the on-prem version. My org fully committed to Lansweeper because of its helpdesk...

Lynn590 by Engaged Sweeper II
  • 14 replies
  • 2 kudos

Problems with assets

I have been trying to link some assets to Lansweeper through agentkey, I don’t know why these assets have not appeared, but the consecutive IPs have appeared, that is, I wanted to link an asset with the IP and I have linked the 65.100.1...

jduran by Engaged Sweeper
  • 1 replies
  • 0 kudos

Application Updates

Is it possible to see updates that are applied to software assets? Specifically looking at AutoCAD. Lansweeper reports installs fine, but notany of the updates that are applied. These updates don't show up in the "Programs and Features", but they do ...


Laptop asset not showing current IP.

What is the best way for me to have the most current IP address for laptop users? We have people that consistently get up from their desk/docking station and go to another building causing the IP to change. I have changed the NETWORK scanned item int...

One License for multiple Instances

I would like to have two instances of Lansweeper under the same license. I have a small division of my company that I want to keep in a separate Lansweeper database/ instance. I have plenty of available assets on my primary Lansweeper license. is thi...

Joshs by Engaged Sweeper
  • 4 replies
  • 0 kudos

Software License Compliance Report With Comments

The Software Compliance Report to Excel is good, but the Comments field is missing in the export. Is there a way to add this field to the report export?Another "nice to have" feature would be additional fields for the License information such as:Soft...

haydanb by Engaged Sweeper
  • 1 replies
  • 0 kudos

Help with Group Policy Report

Hello Lansweeper CommunityI tried to create a Report, which outputs the windows clients where the last successful GPO update is two days apart from the last successful lansweeper scan.My problem is that the windows assets are listed multiple times be...

sam1 by Engaged Sweeper
  • 2 replies
  • 0 kudos

Resolved! Memory leak in v10.6.2.0?

Is anybody else suffering from, what looks like, a memory leak in the latest version? ( Since installing this, memory consumption grows and grows until the server stops responding and we then have to force reboot it to restore functionality...

doone128 by Engaged Sweeper III
  • 2 replies
  • 0 kudos

Server Classification

Hi, Can someone explain how Servers are categorized within Lansweeper? What drives the discovery of this asset type, Thanks  

GT73 by Engaged Sweeper
  • 1 replies
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Certain Ad groups are not scanned

For certain users we are missing some AD groups, even though they are in our scan targets, they are not visible to the users.In the targets we put the path to the folder in which the group belongs. Is this enough?   

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FGF358 by Engaged Sweeper II
  • 2 replies
  • 0 kudos

Resolved! Seperate scanning credentials for ActiveDirectory OUs

Hi all,we are in process to implement a tiering model in our Active-Directory. So we have to create seperate lansweeper scanning acoounts for each tier. (Domain-Controller Tier, Server Tier, Client Tier, etc.)These tiers are managed by ActiveDirector...

ChrisAUT by Engaged Sweeper
  • 3 replies
  • 0 kudos