Allow Custom fields to be set using email Ticketing Dispatch rules - On Premise version

[jbailey]

   It is pretty handy to be able to assign incoming tickets to a specific group and admin. I have several custom fields it would be nice to assign when a ticket comes in. I believe they would just need to be added to the available options in the rules section. This would save time and effort of manually filling in the information.

[David_GF]

Hi @jbailey 

The Lansweeper helpdesk continues to remain available for our customers, but our development focus lies in resolving critical issues and bugs only. While we still collect enhancement requests for potential future releases, the Lansweeper helpdesk feature is currently in maintenance mode, so there are no enhancements for this feature on our roadmap. The way we assess these enhancement requests and prioritize bugs has not changed, but it is unlikely that we will be adding new features or changing existing features in the near future for the Lansweeper helpdesk. That being said, with LS Sites, we are committed to providing integrations with popular helpdesk solutions that may solve some of your immediate challenges - you can view those here: https://www.lansweeper.com/product/integrations/?category[0]=service-desk