Asset types and Jira import

[SUMO]

Hello Community!

I hope to find a solution here. I will try to explain what we are trying to achieve.

Our aim is to build a proper CMDB using the Jira Assets tool, incorporating company access management and various other elements.

One of the tasks is to sync different "asset types" from Lansweeper into the Jira Assets tool. These assets include:

• Laptops
• Computers
• Domain servers
• Other similar devices or services in our network, totaling over 2000.

We have configured an integration using the Lansweeper add-on.

Here is the problem:

The add-on can only pull predefined "asset types" that have objects in them. By default, all Windows machines are assigned to the "Windows" asset type, which includes all computers, laptops, domain controllers, DNS servers, and other Windows-related items.

My question is:

How can we:

1. Import laptops as a separate category in Jira Assets
2. Import computers as a separate category in Jira Assets
3. Import domain users as a separate category in Jira Assets
4. Import domain groups as a separate category in Jira Assets, etc.

If a server holds more than one service (e.g., DNS, Active Directory), and Lansweeper sees it as a "Windows" asset type, how can we decompose the same object into different "asset types" and import them into Jira Assets?

Thank you,

M.

[SUMO]

@IainCaldwelldo you have any estimations on when you plan to implement changes related to the Jira LS plugin?

[IainCaldwell]

Hello @SUMO our first iteration of the Jira Service Management integration was very much created at a stage when our knowledge was fairly limited.  As there was no asset taxonomy to import into we just went with our own (while other similar products we did the transform to theirs).
We are currently assessing the integration and thinking what needs to be added, while also considering how to structure the data in the target system (JSM).

We would be happy to discuss and get opinions.

[klaus_skanlog]

Hi @IainCaldwell 

I am hit by the same limitations and lack of flexibility in the integration as OP. It's impossible to fit data from Lansweeper into the ITAM template built into Jira - or any kind of hierarchial structure. I am currently struggling with finding a workaround using references but to be honest that doesn't seem to work in a satisfactory way. 

So I'd very much like to enquire on any suggestions to get data structured in a more feasible way in Jira (if any) and of course a sort of estimate on when it's ready. And if you need input on how to make the integration work better to an average user's need, I'll be happy to jump on a call to discuss and show.

Thanks!

/k

[DiegoPacini]

We're currently working on a new version of the integration that will have more flexibility on the object schema. All your feedback will be taken into consideration and it's really appreciated. You can expect to see the new version definitely before the end of Q4 2024, hopefully a bit earlier. Thanks

[klaus_skanlog]

Thanks for your reply

I'll be meeting with a represententative of your product team later today to provide some feedback. As we need to get moving with the integration asap I am not sure we can wait 2-3 months even to get started so I will be needing advise on what to do to get started properly with this; I could start with the current integration but that would mean redesigning our entire object shema when the new integration is released which seems a bit dumb. @Casslloyd 

[wak171272]

Our company is trying to do something very similar to the OP, Where in we are attempting to populate our ITSM asset database from Lansweeper, Where we would want to not have all our Windows assets under generic Windows group but more have them assigned by Laptop, Desktop, Server etc... However we would be able to do this via System Chassis, Chassis Name which appears under the Config, Hardware in Lansweeper Cloud but that attribute doesn't seem mapped in the Jira Service Management Asset list. If there is a way we could get that field it would be easy to assign the Chassis Name to the appropriate group in Jira

CMDB

[SUMO]

Hi @IainCaldwell 

Thank you for the comments.

One way to gain insights is to observe how rival companies handle similar tasks. For example, one such company is ....42.

However, what is currently missing and would be beneficial to have includes:

- A deeply customizable approach for syncing objects to Jira, including Active Directory users and groups, Lansweeper dynamic/static groups, asset groups, and other elements or attributes.
- The ability to map Lansweeper object attributes to Jira asset attributes.
- Management of object relationships.
- Additional features such as:
- Two-way synchronization (a must).
- The ability to sync back assigned issues in Jira that is assigned to synced objects. 

[IainCaldwell]

Thanks - many of these we have been thinking about.

If its ok, I'll ask a few questions

- Mapping groups.  Is there something you are thinking we should map it against.  I tend to use the groups in LS to map to business services, but i don't think that's a common thing.  Any thoughts on what it could/should be mapped to?
- The bi directional element you suggest, particularly the issues.  What do you think you'd use that data in LS for?
Any thoughts appreciated.

Cheers Iain

[SUMO]

Hi, @IainCaldwell 

The main idea is to enable the mapping of LS attributes to Jira attributes, allowing for the creation of a customizable root tree in Jira Assets.

For two-way synchronization, if LS is used by separate teams, having information in LS about which tickets are associated with a CI'ses from Jira would be useful. However, this depends on the specific needs of each org.