This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
→ 🚀What's New? Explore Lansweeper's Fall 2024 Updates! Fall Launch Blog !
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Lansweeper Community
- Forums
- General Discussions
- Re: Auto Reply Emails from Website ticket
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Register to ask a question, start a topic or share an idea
Join the Community
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-04-2016 10:58 AM
Hi
I have set up all my templates in Outgoing E-mail templates. I want users to get an automatic email when they create a new ticket from the website, but unless i ma being blind i cant find how to do this anywhere. Can someone enlighten me please.
I have set up all my templates in Outgoing E-mail templates. I want users to get an automatic email when they create a new ticket from the website, but unless i ma being blind i cant find how to do this anywhere. Can someone enlighten me please.
Solved! Go to Solution.
Labels:
- Labels:
-
General Discussion
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-05-2016 11:35 AM
If you have the 'Ticket Create (Sent to User)' template enabled then a user that creates a ticket whether from outside or inside the web console will have a template sent to his email address saying that a ticket has been created.
There is no option to only specify that the template must be sent only for tickets created in the web console or from email. Both sources will always receive the enabled templates.
There is no option to only specify that the template must be sent only for tickets created in the web console or from email. Both sources will always receive the enabled templates.
5 REPLIES 5
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-13-2016 10:50 AM
Thx. Juha 🙂
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-12-2016 04:24 PM
Helpdesk settings -> e-mail settings -> Scroll down to last section Outgoing E-mail templates.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-12-2016 12:29 PM
Zacs and others where to find the auto outgoing email template. My test users do not receive an e-mail with the ticket number when starting a ticket by e-mail.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-05-2016 12:46 PM
Ok thats fine, I have enabled the auto outgoing email template. I have set ticket states to all and based on all my ticket types and all priorities but when i create a ticket i still dont get a email
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-05-2016 11:35 AM
If you have the 'Ticket Create (Sent to User)' template enabled then a user that creates a ticket whether from outside or inside the web console will have a template sent to his email address saying that a ticket has been created.
There is no option to only specify that the template must be sent only for tickets created in the web console or from email. Both sources will always receive the enabled templates.
There is no option to only specify that the template must be sent only for tickets created in the web console or from email. Both sources will always receive the enabled templates.
New to Lansweeper?
Try Lansweeper For Free
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now