Change user on ticket automatically

[Ed]

Is it possible to change a user on a ticket automatically? For new users we get an automated email from our HR system software. This generates a ticket and uses that email as the user that submitted the ticket. I would like those tickets to have our HR person as the user so they can get the email updates based on ticket status changes.

[brandon_jones]

An agent can be automatically assigned, but I don't believe a user can be.

[erling_gustafss]

Brandon wrote:
An agent can be automatically assigned, but I don't believe a user can be.

That´s correct. So far.

[erling_gustafss]

Ed wrote:
Is it possible to change a user on a ticket automatically? For new users we get an automated email from our HR system software. This generates a ticket and uses that email as the user that submitted the ticket. I would like those tickets to have our HR person as the user so they can get the email updates based on ticket status changes.

Posted: Thursday, August 10, 2017 8:48:55 PM ???
And no response?