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No Helpdesk Notes are sent back and forth with email

Hello,I got the Helpdesk up and running to the point where I can create and manage tickets using the web interface.That part all works fine. However, I can only create the ticket using email but none of the further ticket activity is sent back to the...

Pete by • Engaged Sweeper
  • 4164 Views
  • 2 replies
  • 0 kudos

Monitoring alerts

Hello everyone, I am a new software user, so far the software looks perfect for my job.I have a dumb question maybe but I need an answer.I want to monitor switches and routers, and I want to know if a switch, for example, falls, and the software will...

Update asset network links

I'm looking the way to update network connection info in the asset page but I can't find any option to update network connections, I have assets that display one year old connection and I want to fix this.Can someone explain me how to update switch/a...

ufficioced by • Champion Sweeper
  • 1335 Views
  • 0 replies
  • 0 kudos

Help Improve the Report section User Experience

Would you help us build a better Reports section for everyone? Until Thursday 17th, we are conducting a card sorting activity with users to help us determine the most optimal categorization for our report catalog on the IT Asset Data Platform. That w...

ricardo1 by • Lansweeper Employee
  • 848 Views
  • 0 replies
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Hyper-v guest incorrect typed as Windows

hiI'm trying out Lansweeper on our network, and getting inconsistent results.A number of our hyper-v guests are correct marked at Asset type - Hyper-V guests.However others which are also hyper-v running the same OS are marked as Asset type - Windows...