Completely Turn Off Auto-Generated Tickets from Emails

[tshaw]

Hello,

We're looking for a way to completely turn off the feature that auto generates tickets based on incoming emails. Previously we've got around this by not adding an incoming email server to the email settings. Unfortunately this band-aid solution is no longer adequate as now we're missing communications when users respond directly to our Helpdesk email address. 

Looking for guidance / assistance. 

Thanks!

[tshaw · Accepted solution]

Thank you. We already had the setting set to "Reject E-Mail." 

I was able to get this to work correctly though, the problem was a auto-reply loop on the original email address that we configured for incoming/outgoing emails. I simply created a new email address lansweeperhelpdesk@contoso.com and configured this in lansweeper as our incoming/outgoing email account. It's all working as expected!

Thank you for the help!

[FrankSc]

Hi, 
There is an option under Configuration\Email Settings to reject E-mails if they don't have a recognized subject. Selecting that will reject all new incoming mails.