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notesguru99
Engaged Sweeper III
Hi,
Ive created a new ticket and set one of my agents as the default but when we create a new ticket it remains unassigned? The ticket has the box for 'pickup' available?

The agent is set up as a 1st line agent if that helps?

TIA
Stuart
1 REPLY 1
Karel_DS
Champion Sweeper III
Please verify the following on the Configuration -> General Settings page:
  • Enable auto assign is checked
  • Assign tickets is set to Default agent
  • There are no assign exclusions

On the Configuration -> User Access & Roles page:
  • The agent is active

On the Configuration -> Ticket Content page:
  • The agent is set as the default agent for the ticket type
  • There isn't a different ticket type shown to users