device is online and active but ls is marking as non-active.

[Michaelzip0]

non-computer devices showing as non-active when their IP address shows pingable. 

also, no errors are listed for communication issues. 

[Obi_1_Cinobi]

Hello there!

The first thing to note is that the online status indicator will not affect the asset's status in your Lansweeper database. The ping requests are performed on demand when you open the asset's Lansweeper webpage or select the Ping Assets button in overviews. This data isn't stored in the Lansweeper database. For more information, you can refer to this KB article: https://community.lansweeper.com/t5/managing-assets/online-status-indicator/ta-p/64369

Secondly, assets marked as "non-active" can be set to "active" again when re-scanned. But you will need to ensure that you have enabled the option in your server options as described here: https://community.lansweeper.com/t5/lansweeper-maintenance/perform-automated-database-cleanups/ta-p/...

And lastly, we did notice that you have not scanned the asset in question since July, so do check if these assets are still being scanned: https://community.lansweeper.com/t5/scanning-your-network/scan-a-network-device/ta-p/64379

[Michaelzip0]

so I have printers set on a scanning server to scan every day using the printer grouping dose this not work if the last scanning server was another scanning server?

do I need to set scanning for the different device types on each scanning server? 

[Obi_1_Cinobi · Accepted solution]

Hello there!

We indeed presume that the asset type scanning target considers the scanning server, so we recommend adding the scanning target to all the required scanning servers.

We do notice the error "scanserver unavailable", so perhaps this KB article might also be of use: https://community.lansweeper.com/t5/troubleshooting-your/scanserver-down-unavailable-or-scanning-ser...