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mverret
Engaged Sweeper II
Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:

When the ID in the subject is not recognized:
X Reject E-mail
Make new ticket

But if someone remove everything in the subject, it create a new ticket.

How could we fix this issue, without disabling all incoming email to reply to ticket.

thank you

EDIT:

i finally get it working by adding`:

Ignored subject filters (regular expressions):
^((?!\[\[TI #).)*$

so i exlcude every email that didn't have our ticket id , and then if ticket id is wrong it's also ignored
1 REPLY 1
ErikT
Lansweeper Tech Support
Lansweeper Tech Support
Hi mverret,

Thank you for sharing this! I'm sure other people will find this very useful.

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