‎11-29-2022 11:45 AM
Hey all together,
I realized a problem with the helpdesk module and I hope that you people can help me.
If I forward an email from my outlook to the helpdesk of Lansweeper with an existing ticket number, the email-history ist cut off. I only get the text I was writing, everthing from older mails will not be included in the note of the ticket.
If I create a new ticket every old mail in the history will be inserted from the mail.
Did I miss something?
Thanks and best regards,
Sascha
Solved! Go to Solution.
‎11-30-2022 04:27 PM
Hello there,
Unfortunately, this is a known bug in the current version of Lansweeper when using MS Graph. The bug is registered under bug ID: LAN-14263. There is no workaround available at this time.
‎11-30-2022 04:27 PM
Hello there,
Unfortunately, this is a known bug in the current version of Lansweeper when using MS Graph. The bug is registered under bug ID: LAN-14263. There is no workaround available at this time.
‎12-01-2022 10:20 AM
Thanks for the reply.
In this case I think I have to wait until its fixed.
Best regards,
Sascha
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