‎01-15-2020 07:34 PM
‎02-04-2020 09:16 PM
‎01-20-2020 02:15 PM
‎01-18-2020 05:16 PM
Vince wrote:
After a ticket is submitted via the HelpDesk console and an agent has responded, is there a setting or option to have an email notification sent to that specific AD user notifying them of the response to their ticket? We have numerous users whose primary form of communication is via email, they are actively in it and thus leave it open during the workday. I've looked under 'Configurations' and 'Email Alerts' but that seems to be geared towards the agents only. Either I'm obviously overlooking that setting somewhere or it simply doesn't exist as an option.
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