Emails Sent To Help Desk With .MSG Attachments Not Getting Picked Up As Tickets

[METALMULISHA559]

Hello everyone,

I had Lansweeper Classic 10.3 installed and noticed that Help Desk tickets with .msg email attachments were not making it into the Help Desk tickets.

I just updated our Lansweeper Classic Installation from 10.3 to 10.4 to resolve this issue.

Now I have a worse issue. Any email sent to to the Help Desk with a .msg attachment, doesn't even make it to the Help Desk. Instead, it gets stuck in our Help Desk inbox. Other email replies and attachments types make it through fine. Anyone else experience this and know if a current fix for this issue?

[Obi_1_Cinobi]

Hello there!

Some users have indeed reported this as a new issue in 10.4, so if you wouldn't mind, please contact tech support so we can gather some logs and escalate this to our development team: https://www.lansweeper.com/contact-support/

[METALMULISHA559 · Accepted solution]

Hello,

I created a ticket when I created this post and Lansweeper Support responded with the following today..
"This is a known issue, and it has been escalated to our development team as a bug. A fix for it will be in a future release. Unfortunately, there is no estimated release date. We recommend checking our changelog when a new version is released to ensure this fix is included (LAN-14861). "

I guess I'll stay tuned to see if this is addressed in a later update 😞