Error Code 5 during upgrade LansweeperLocalDBServer.exe

[Disney00]

Hi

My org is currently using 10.4 version (on prem) and would like to upgrade to 12.3 (on prem)
First issue I encountered was 'unable to update licence key'. I contacted our server account person. He advised me to upgrade first as our version is too outdated.

I am trying to upgrade.
So I downloaded the setup file. stop the server and back up the file.. then..
The error message popped up.
<please see the attached image>

trying to go back, now Error 2 message popped up - The system cannot find the file specified

😞

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.