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Engaged Sweeper III

I updated Lansweeper from 105.2.1 to 10.6.0.0.  After the update, I can no longer scan any assets; the last scanned devices were before the upgrade.

1 ACCEPTED SOLUTION
Yogi1963
Engaged Sweeper II

Our issue was solved by the following steps:

Navigate to the Configuration > Your Lansweeper License page.
Click the pencil to edit the license key.
Copy the license key to notepad.
Clear the license key form.
Paste the license key back into the form and click OK.
Rescan some assets.

View solution in original post

10 REPLIES 10
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

To clarify, we escalated your support case to our senior support engineers for further investigation, as your logs are indeed showing your license key as being expired. Hence, this needs to be investigated, you will be updated through your support case of our findings.