Haven't received license key

[Nate_Convex]

I paid for my Lansweeper subscription last week but have not been sent a license key (Cleverbridge reference number: 494212029). This is despite contacting the agent who sold me the subscription, and Lansweeper Sales. Can this key be expedited please? My previous license has now expired.

[rfuentes]

I had the same issue.  I requested and received the on-prem trial license.  The trial was good from Nov 14, 2025 to Dec 14, 2025.  I purchased an annual license for Lansweeper Starter (2000) on Dec 16, 2025 and received confirmation (525213159).  I never received my license key.  I created a support case (00654764) Dec 18, 2025 and haven’t heard back.

[Aidas]

Hello,
I have the same situation. Reference number: 504610352
The sales manager did not respond.

[Nate_Convex · Accepted solution]

License key has been received now. Thank you.