Unable to Apply New License

[rb]

Good Day,

I hope somewhere here in the community can assist with my dilemma. I have been trying to apply the new license received via the text file from Lansweeper sales team, but there is no option to apply it.  I am not running the On-Premise version, but the Cloud version. Below is the only option that is received when checking the license status.

[gbraman]

We are having the same issue. Despite having opened two tickets, one which is over a month old, and another (because we weren't getting responses on the first) which is a couple weeks old, we cannot get anyone to activate our license for us. We are limited to the freeware mode and cannot use the Pro features of our license. We contacted our account manager a few weeks ago who assured us they would fix the license for us but nothing happened. Is there a way we can get someone to fix this since it appears that opening cases in the support portal does nothing? Is the ticketing system just broken right now? Help us understand.

[FrankSc]

Dear, 

We contacted your Sales Representative for this. 
He/she will assist you soon with this.

[Jacob_H]

Hey GB - I'll escalate this now - apologies it hasn't been resolved yet.

[gbraman]

Our representative was able to get this resolved for us. Thank you.

[rb]

I will attempt to contact  my Account Manager on it. responses have not been productive. 

[FrankSc]

Dear,

If you are using Cloud only, there is no need for a license file. The correct license can be applied to your site directly. Can you please get in touch with your Account Manager?