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toainfotech
Engaged Sweeper
Can you add new Agent Teams (besides the four included) following the initial install?

Thanks,
Mike
1 ACCEPTED SOLUTION
Karel_DS
Champion Sweeper III
Yes, you can customize almost everything (except for some standardized ticket states like open and closed, and the standard ticket sources. To add/change/delete teams check the top part of the Configuration -> Ticket Content page. After creating a new team you'll have to assign one or more ticket types (the table under teams) and add one or more agents to the team (using the users table on the Configuration -> User Access & Roles page) to make full use of the team.

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2 REPLIES 2
toainfotech
Engaged Sweeper
Excellent! Thank you.
Karel_DS
Champion Sweeper III
Yes, you can customize almost everything (except for some standardized ticket states like open and closed, and the standard ticket sources. To add/change/delete teams check the top part of the Configuration -> Ticket Content page. After creating a new team you'll have to assign one or more ticket types (the table under teams) and add one or more agents to the team (using the users table on the Configuration -> User Access & Roles page) to make full use of the team.