Helpdesk User Creation

[KapaaIan]

I'm trying to setup the helpdesk deployment site of our site. Most of our users are purely Entra/365 Accounts without any On-Prem AD side. How do they login to the helpdesk application? When creation a user via either CSV or manually, there is no username or password if not associated with AD, so there doesn't seem to be a way to create it. 

On a side note, has anyone gotten 365 device (not user data) scanning working? The documentation says it should take scanaccount@365tenantname.com but that results in an UPN error. I can deploy LSagent of course and have, but would like to have backups. 

[KapaaIan]

So there is no way to have people use the helpdesk without on premises Active Directory? Just confirming that. 

[DavidPK]

Hi,

You can add users as a local user. 

[KapaaIan]

Doesn't that only add the local account of the Scan Server? At the end of the day, I'm trying to use the LS Helpdesk with users that primarily are using Microsoft accounts on their devices. Via email is obviously an option, but that locks out the Knowledgebase. 

As is, local accounts seem to be much less reliable than others. 

[DavidPK]

Hi there,

The feature you're looking for is currently unavailable in Lansweeper. However, we would be happy to assist you in submitting a feature request to our product team. To do so, we kindly ask that you contact our tech support team: https://www.lansweeper.com/contact-support/