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Exe files "Product Name" not collected

Hi I have trying to add exe files into the file scanning, since we would like to collect/make a "Product Family" based on "Product Name" in the exe file, but it looks like Lansweeper don´t collect that information?So my question are now; is it correc...

This Mac address already exist

I have been trying to load new assets on Lan sweeper but every time I put in the Mac Address it keeps saying it already exist yet its a new stock and also figured out that even when I try to put in a random number it does the same. please assist.rega...

RisunaM by • Engaged Sweeper
  • 12130 Views
  • 1 replies
  • 0 kudos

Resolved! Scan domain with multiple scanning server

My queue is pretty long because 1 of my scanning servers is scanning with an AD scanning target which contains a lot of assets. How can I better spread the load across all my scanning servers?

Guest by • Lansweeper Employee
  • 4834 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to share tabs

I'm trying to share a tab with all users. I followed the steps required to share a tab such as, 1) Click on the pencil on the tab, 2) check that it's set for all Global users. Integrated Windows Authentications is also set. I'm not sure what other...

Frederick by • Engaged Sweeper II
  • 6353 Views
  • 3 replies
  • 0 kudos

lansweeper user

Hi, I have in lansweeper a few domains and a few non domain clients. I'm collectin all data by lspush. How can I create user for browsing only ONE domain or ONE workgroup?

Woytass by • Engaged Sweeper
  • 4027 Views
  • 1 replies
  • 0 kudos

After using LS and the Helpdesk for a few weeks...

My company moved to LS from Spiceworks due to LS's superiority of asset tracking and inventory. The helpdesk portion of LS was a nice added bonus with a boat load of bells and whistles to play with. With that said, we've ran into quite a few 'quirks'...

jkrelic by • Champion Sweeper
  • 5272 Views
  • 1 replies
  • 0 kudos

Resolved! New User with no Email address

I have an area that has multiple users. Call it "Main Office." I want to create this area as a new user so that when I select it, it shows all the tickets that have been created for this area. How do I go about getting around the email requirement?...

Frederick by • Engaged Sweeper II
  • 4719 Views
  • 1 replies
  • 0 kudos

Resolved! Edit closed tickets

We're slowly building our helpdesk operating procedures and some information needs to be changed as we learn things and update how we record trouble tickets. Some of our old closed tickets need some items changed such as root causes and the user who...

Frederick by • Engaged Sweeper II
  • 9929 Views
  • 4 replies
  • 0 kudos