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Resolved! Offline Server

So I have read and looked up on the forum how to do this and I found these steps:1. Create a report listing important servers. There is a built-in report "Servers: All Servers" in the Reports tab that you can base your query on.2. Use Asset Co...

ribarra by • Engaged Sweeper
  • 4279 Views
  • 1 replies
  • 0 kudos

Disable Resolve Time SLA

Hello everbodyWe are testing the new Lansweeper Helpdesk Module in Switzerland.Is there a possibility to disable the resolve time and to use just the initial response time in the service level agreement in the Lansweeper configuration? We use the hel...

girimonte by • Engaged Sweeper II
  • 5032 Views
  • 1 replies
  • 0 kudos

Need Approval Cycle for the Support Request

Hi All,How to incorporate the approval cycle in the Support Request?Currently all the Support requests are flowing in directly to Support Person without approval.We want to have the Approval Mechanism only for certain types of Request like "Data Rest...

Resolved! Asset Actions

Hello, after update some Asset Actions don't work.Some actions, where the command line, contains a space not work.

dukedizel by • Engaged Sweeper II
  • 5200 Views
  • 1 replies
  • 0 kudos

Uptime calendar shown as sleep mode

Hello,in the uptime calendar our notebooks are all shown that they are in sleep mode, even if they were shut down.This problem seems to be only with Windows 10. Notebooks with Windows 7 are shown correctly.What problem could that be?sincerely Andreas

Lindner by • Engaged Sweeper III
  • 3934 Views
  • 1 replies
  • 0 kudos

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