Invalid credentials - No credentials for this domain

[Ense]

Hello,

I have checked credentials several times but we still have this messages on scannings targets:

We see computers from this domains, so credentials are correct.

Why still appears this messages ?

Thanks,

[Ense]

Hello,

Until now we did not use lsagent. Is really needed ?

[Obi_1_Cinobi]

Hello there!

LsAgent is only required if you want to scan your assets locally, for example, if you cannot meet the agentless scanning requirements. All scanning requirements for Windows domain assets are documented here: https://community.lansweeper.com/t5/requirements/windows-domain-scanning-requirements/ta-p/64247

[Ense]

Hi again,

I have no problem scannig machines, i see all of them in several networks and domain.

My only problem is what i was saying about the credential warning. i need to know how can i fix it.

Thanks

[Obi_1_Cinobi]

Hello there!

To resolve the error, we would recommend double-checking your credential mappings: https://community.lansweeper.com/t5/scanning-your-network/creating-and-mapping-scanning-credentials/...

If you require further assistance, please reach out to support: https://www.lansweeper.com/contact-support/

[Obi_1_Cinobi]

Hello there!

First, ensure that you are on the latest version of Lansweeper. 

• You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/
• If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx
  • The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
  • The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

If you are still experiencing issues in the latest version, please reach out to support: https://www.lansweeper.com/contact-support/