Lansweeper Cloud Sync not working after update to v. 11.1.1.3

[ThoKl]

I was delighted to see that non-http2 proxy support has been added.

The changelog states

• Added: LAN-15705 Added non-http2 proxy support to sync with the cloud.
• Changed: LAN-14935 Extended proxy support for cloud sync.

Yet, I still get the same errors as I did pre-update.

We are using a non http2 proxy, the prerequisite check for cloud syncing states

Sync server Internet access

Your sync server, XXXXX, does not have outbound access to the URLs required to link with the Cloud site: edge.lansweeper.com Your sync server, XXXXX, does not have outbound access to the URLs required to link with the Cloud site: edge.lansweeper.com https://id.lansweeper.com

Our proxy does not block any URLs.

[ErikT · Accepted solution]

Hi there, 

This issue was fixed in our latest version. 

Lansweeper Changelog - Lansweeper.com

[d_sweeper]

Hi ErikT,

I updated to 11.1.4.6 but still unable to link to the cloud.  I have received the same message as ThoKi.  Any updates as to correct this issue?

[David_GF]

hi @d_sweeper 

Please contact our support team https://www.lansweeper.com/contact/contact-support/ as this requires more complex troubleshooting than what can be done in the forum (logs, screenshots, etc.)

[d_sweeper]

Thank you for your reply David_GF.  We received an update of version  11.1.5.1 today.  I will apply this first before reaching out to support.

[rhunkeler]

Any Updates?

[Simon_1968]

Hi there,

any new information? Same error in my environment.

Best Regards

Simon 

[jstella]

I have the same problem with edge.lansweeper.com, the connection goes through the firewall and not through the proxy, which is why the connections are blocked.

[ErikT]

Hi there,

Our support and development teams are looking into this. I will update here once I have new information available.

[rhunkeler]

Any Updates?