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06-15-2023 11:01 AM
Hi Lansweeper Support,
Lansweeper license will expires within one week after upgrade from 10.4.4.4 to the 10.5.2.1. The issue should be fixed in recent change log, please
License expires: 06/22/2023
Working till: 07/02/2023
10.5.2.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (13 Jun 2023)
Changed: LAN-15271 In the First Run Wizard, cloud-first users are automatically directed to Cloud management.
Fixed: LAN-15315 Valid Lansweeper licenses were seen as invalid when entered in the local web console.
Fixed: LAN-15323 The “Lansweeper license” prerequisite check sometimes failed.
10.5.1.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (05 Jun 2023)
Fixed: LAN-15294 License keys could rarely not be correctly validated.
Fixed: LAN-15304 License keys for Cloud users sometimes did not update in the on-prem console.
06-15-2023 04:36 PM
Hello there!
As @Mister_Nobody already suggested, do not hesitate to reach out to support, as there might be one or two license issues out there that we could not reproduce yet.
https://www.lansweeper.com/contact-support/
06-15-2023 05:53 PM
Hi @Obi_1_Cinobi @Mister_Nobody
Re-enter key cannot be validated, I have full backup based 10.4.4.4 before upgrade and uninstalled Lansweeper on server, then clean install 10.5.2.1 and license can be validated, but after I restored backup, still the same issue.
06-16-2023 12:11 PM
You have to contact support with your case
06-15-2023 11:46 AM
1. Try to re-enter key after update.
2. E-mail to support to get key in new format.
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