Lansweeper license will expires within one week after upgrade from 10.4.4.4 to the 10.5.2.1

[Danny_Summer]

Hi Lansweeper Support,

Lansweeper license will expires within one week after upgrade from 10.4.4.4 to the 10.5.2.1. The issue should be fixed in recent change log, please 

License expires: 06/22/2023
Working till: 07/02/2023

10.5.2.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (13 Jun 2023)
Changed: LAN-15271 In the First Run Wizard, cloud-first users are automatically directed to Cloud management.
Fixed: LAN-15315 Valid Lansweeper licenses were seen as invalid when entered in the local web console.
Fixed: LAN-15323 The “Lansweeper license” prerequisite check sometimes failed.

10.5.1.1, LsPush 8.4.100.1, LsAgent Windows 10.4.2.0, SQL 755 (05 Jun 2023)
Fixed: LAN-15294 License keys could rarely not be correctly validated.
Fixed: LAN-15304 License keys for Cloud users sometimes did not update in the on-prem console.

[Obi_1_Cinobi]

Hello there!

As @Mister_Nobody already suggested, do not hesitate to reach out to support, as there might be one or two license issues out there that we could not reproduce yet.

https://www.lansweeper.com/contact-support/

[Danny_Summer]

Hi @Obi_1_Cinobi @Mister_Nobody 
Re-enter key cannot be validated, I have full backup based 10.4.4.4 before upgrade and uninstalled Lansweeper on server, then clean install 10.5.2.1 and license can be validated, but after I restored backup, still the same issue. 

[Mister_Nobody]

You have to contact support with your case

[Mister_Nobody]

1. Try to re-enter key after update.

2. E-mail to support to get key in new format.