Lansweeper Linux SSH scan doesn't scan all software - Sophos antivirus

[ndj]

I'm scanning Linux computers using SSH credentials. User used for scan has root privileges. Scan works fine just I cannot see all software installed especially software that is not installed as a package. Particularly Sophos antivirus.  

Sophos is installed with installation script (not with package) and it has files located in /opt folder. There is also some "unbundled software" installed in /opt folder. Some are visible in Lansweeper some not. 

If I install LS Agent on a server, then Sophos is shown in list of installed software.

How can I debug scanning of installed software ?

Why some software installed in /opt folder are not visible ?

Thank you in advance, 
NDJ

[Gilian]

Hi @ndj ,

If LsAgent can get the Sophos in /opt but remote scanning with SSH credential can't, it means that the user used in in SSH scanning still can't access all contents of /opt it would seem (unless there's a bug of course).

We check out all subfolders in /opt and try to see if there's a /bin or /modules or an executable file included.

You can always open a new support ticket here: Support Portal - Lansweeper Community

When you put your scanning service in debug (see Put the scanning service in debug mode - Lansweeper) and add the following app keys, our support department can help you with the analysis:

LogLinux,
LogLinuxNetwork,
LogLinuxSoftware,
LogLinuxSystemInfo,
LogLinuxDisks

An alternative is that you use custom file discovery to verify whether or not any Linux asset has a specific file present, see Linux file and directory scanning - Lansweeper Community