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Unable to check Enable report mailing box.

I upgraded our installation to version 6.0.0.22 about 3 weeks ago. I went from an all in one scan server/web server to dedicated scan and web servers. Someone brought it to my attention that report emails were not coming through. When I look at the c...

Technut27 by • Champion Sweeper
  • 3416 Views
  • 1 replies
  • 0 kudos

Windows 10 computers show Sleep instead of Poweroff

I have noticed that all my Windows 10 computers report Sleep instead of power off even though I know the computer has been shutdown.How does Lansweeper determine power off or sleep when determining uptime..All older Windows (7 or XP) report power off...

tucksmom by • Engaged Sweeper
  • 6183 Views
  • 2 replies
  • 0 kudos

Software Deployments

Are you still able to deploy software with v. 6022? If so can someone please point me in the right direction. I am either blind or it is not showing up.

nrathbun by • Engaged Sweeper
  • 3250 Views
  • 1 replies
  • 0 kudos

What do you use as a Helpdesk Ticketing Solution

Hi all, As you all know Lansweeper is a magnificent asset management solution that has delivered its value ten fold over the past couple of years. I am reaching out to see if anyone has experienced a similar level of quality application for helpdesk...

pjbate by • Engaged Sweeper III
  • 216204 Views
  • 99 replies
  • 2 kudos

Resolved! disabled AD users are not deleted in lansweeper db

How come disabled AD users are not deleted in the Lansweeper DB ?I enabled all 3 option under option Server Options > User Cleanup Options.- Remove users not found in Active Directory from the Lansweeper database- Remove users disabled in Active Dire...

notis by • Engaged Sweeper
  • 6230 Views
  • 2 replies
  • 0 kudos

Could someone explain SLA calculations

I can't figure out how Lansweeper is calculating SLA times. This post was helpful, but I feel like it's still not displaying correctly.First, hours are set to business hours (not calendar)For normal priority tickets, initial response time is 8 hours ...

default agent not being assigned

Hi,Ive created a new ticket and set one of my agents as the default but when we create a new ticket it remains unassigned? The ticket has the box for 'pickup' available?The agent is set up as a 1st line agent if that helps?TIAStuart

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