Lansweeper LSAgent Cloud Relay Service

[zblack]

I've turned on Cloud Relay service in my Lansweeper and gotten the Auth Key and I'm attempting to test it on a remote machine (remote from the Lansweeper network, Windows 10, .NET 4.8). I'm getting the following error in the log (I see that it's stating Company has No Default Group, but I have a default group setup in LSAgent settings, so not sure what it's referring to):

2019-05-07 11:37:08,651 [7] DEBUG Attach ServerCertificateValidationCallback
2019-05-07 11:37:08,675 [7] DEBUG CreateFactoryInstance for endpoint https://relay.lansweeper.com/EchoService.svc, EchoService
2019-05-07 11:37:09,458 [7] DEBUG ServicePointManager.ServerCertificateValidationCallback
2019-05-07 11:37:09,882 [7] ERROR An unexpected exception was caused
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: CompanyHasNoDefaultGroupAvailable (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
Lansweeper.Echo.Server.Domain.EchoException: CompanyHasNoDefaultGroupAvailable
at Lansweeper.Echo.Server.BL.AssetManager.GetAssetStatus(Guid relayKey, Guid assetId, IDbContext context)
at Lansweeper.Echo.Server.Service.EchoService.GetAssetStatus(Guid agentKey, Guid assetId)
at SyncInvokeGetAssetStatus(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at Lansweeper.Echo.Server.IISHost.Behaviors.LoggingOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispa...).

[zblack]

This solution fixed it. Thanks.

[Esben_D · Accepted solution]

I've seen this being caused by a case sensitivity issue with the scanning server name.

If you have just 1 scanning server you backup your installation and run the following script:

use lansweeperdb
go
update tsysASServers set tsysASServers.Servername = lower(tsysASServers.Servername)
go

Don't forget to restart the Lansweeper Agent Service on the endpoints afterwards. If this doesn't help it's best you contact support.