LanSweeper setup Email

[sleague]

Looking for setup instructions as for how to setup Lansweeper for email so that as a new ticket comes in the helpdesk staff get notified and that as the agent post to the customer, the customer gets responses or ticket confirmation. Also, would like to use the email option so if we get an email it will auto create a ticket.

Any Ideas.

[Bart_E]

A brief introduction to our Helpdesk system can be found here. It's recommended to use a dedicated email account for the Helpdesk system. This email account needs to be configured under Configuration\E-mail Settings. When using Exchange, you can select a standard configuration as shown in the screenshot below. When setup correctly (green checkboxes) an email sent to this mail account will auto generate a ticket in our Helpdesk system.