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Forum Posts

Resolved! Invalid namespace scanning errors

Following the 10.4.2.4 update, many of our servers are showing Invalid namespace scanning errors for the Antivirus category, and say that no antivirus software is installed (before it showed Trellix ENS). 

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Custom help ticket portal attaching files.

Hello Everyone, I am fairly new to using APIs and I have been tasked with creating a help ticket portal for our end users. So far, I feel I have gotten the hang of posting the data from the web portal to the Lansweeper API. However, I am stuck on fig...

jmikalik by Engaged Sweeper
  • 995 Views
  • 0 replies
  • 0 kudos

Resolved! Error when trying to install the update 10.4.2.0

When trying to install the new update i get an error that it cannot get the SQL edition altho the SQL server is not in my LS server.i cannot login directly to the SQL server itself only to the specific DB using SQL credentials.how can i fix it?Please...

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eranavni by Engaged Sweeper II
  • 2836 Views
  • 4 replies
  • 0 kudos

Resolved! Loadbalancing Active Scanning on a single large OU

Hey everyone,This is a long time running difficulty we've been dealing with and I would love to know if theres a solution we could find for the following situation:We have multiple scanservers all pointed toward the same large OU in our AD, all our W...

Jvds0 by Engaged Sweeper
  • 1671 Views
  • 2 replies
  • 0 kudos

Resolved! Linked image cannot be displayed

Starting today for some reason, with no changes to configuration, all of our Lansweeper helpdesk messages have been getting images stripped from alert emails.   Images just show blank with the message: "The linked image cannot be displayed.  The file...

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andejo55 by Engaged Sweeper II
  • 11715 Views
  • 18 replies
  • 3 kudos

Cleanup Users

Hi,We are using Lansweeper Helpdesk, and have done so for a couple of years, and the Users (/Configuration/HelpdeskUsers/) keeps filling with all external endusers that is communicates with us. We see a need of be able to clean up old external users ...

Joakim by Engaged Sweeper
  • 978 Views
  • 0 replies
  • 0 kudos

Fireside Chat: Next Generation Broadband

Hi All In case you missed it - Lansweeper recently announced an exciting collaboration with Domos and Cognitive Systems Corp. Here is a fire side chat with Magnus Olden CTO - Domos, Amanda Forsyth - Director of  Product (Cognitive Systems) and Iain C...

Mercedes_O by Community Manager
  • 1126 Views
  • 0 replies
  • 2 kudos