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Nik14
Engaged Sweeper

HI Team 

We have recently upgrade our Lansweeper to 10.4.4.4 from 10.3.2.0 as per suggestion from Lansweeper console.

 

But when I checked on the website the latest version is 10.6.2.0, can we upgrade to this version,

1 ACCEPTED SOLUTION
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

What you are reporting is normal. When we place a new installer on our download page, we don't immediately change the automated update check to force customers to update. We do this deliberately so the update is rolled out in stages. Only when we no longer support a Lansweeper version will we raise the version of the automated update check. The fact that you are supposedly on a higher release than the latest official release is not a problem, as releases available on our download page have gone through QA and are safe to install on your production environment.

You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

View solution in original post

2 REPLIES 2
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

What you are reporting is normal. When we place a new installer on our download page, we don't immediately change the automated update check to force customers to update. We do this deliberately so the update is rolled out in stages. Only when we no longer support a Lansweeper version will we raise the version of the automated update check. The fact that you are supposedly on a higher release than the latest official release is not a problem, as releases available on our download page have gone through QA and are safe to install on your production environment.

You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

GoodLuck123456
Engaged Sweeper III

I suspect you can (I would!) though I haven't done that route myself - we're staying on 10.3 for the moment.

I have noticed that when we get an alert in the console that there is a new version it always seems to report a different number to update to.