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Resolved! Auto-Closure Failed Messages

We recently added a number of ‘required’ fields to one of our ticket types to assist with ticket triage on ingress. However, any existing tickets of that ticket type are now receiving failure warnings as part of the auto-closing feature after 5 days....

slcadmin by • Engaged Sweeper
  • 5403 Views
  • 1 replies
  • 0 kudos

Helpdesk Outgoing E-mail templates

Currently I am using a few templates and they work fine. The only template that won't work propely is my "Ticket Closed" one. I made some tests and it only worked when the concerning user wrote an e-mail to the helpdesk. When I create the ticket in t...

xPaul by • Engaged Sweeper II
  • 5406 Views
  • 1 replies
  • 0 kudos

Deployment problem

Hello,Let me just preface this post by saying that I am new to using Lansweeper, still trying to figure things out. I have created a deployment of Adobe Acrobat using only Windows commands. The deployment works perfectly on my own workstation, so I k...

MRochford by • Engaged Sweeper
  • 6274 Views
  • 1 replies
  • 0 kudos

Detect display connection

Hello all,when looking at an asset like a Windows PC I am able to retrieve the information how much displays are connected to the PC. Is there any way to get the information which interface is used to connect the monitor?I would need the information ...

hhuber66 by • Engaged Sweeper
  • 4679 Views
  • 1 replies
  • 0 kudos

SNMPv3 Printer issue

Hello,we are trying to get SNMPv3 to work in lansweeper. when we scan a printer with v2 on it gives us all the info, the toner, the mac, everything. With SNMPv3 it sees the printer but doesnt pull any info, everything needs to be put in manually. we ...

Mikino86 by • Engaged Sweeper
  • 4712 Views
  • 1 replies
  • 0 kudos

Export to excel

When I display assets I see the columns Name, Type, Domain, Last user, OS, Model etc.When I export to excel I lose the last user column.Is there somewhere I can edit what is exported?

rtforbess by • Engaged Sweeper
  • 8202 Views
  • 3 replies
  • 0 kudos

Lansweeper queue becomes stuck and cannot scan

Hi,I've noticed an issue with our Lansweeper server where the queue seems to become stuck and all assets stop being scanned. It seems to happen every couple weeks, and I can resolve it by restarting the lansweeper service.Has anyone else come across ...

mbennett by • Engaged Sweeper
  • 5613 Views
  • 1 replies
  • 0 kudos

VLAN scanning

We use Mitel/Aastra SIP Handsets, they are SNMP enabled and have previously been displaying data. Since changing to VLANS we can now only view the data under IP Location view.If I view a Switch Asset, and look at a port I know a device is connected t...

AronJBAR by • Engaged Sweeper II
  • 6815 Views
  • 1 replies
  • 0 kudos