Merge emails sent as response for tickets?

[banrob2]

Anyone can help me solve this?

A user creates a ticket, and Lansweeper creates new tickets for each response, is there anything i can do this?

Thanks for the Help, In advance.

[FrankSc]

Dear, 

Can you please check if the email address you are using for the Helpdesk is not in cc in the replies that are automatically sent?
Also, verify that the settings in the attached screenshot are correct. 
Additionally you can also set up filters to ignore specific subjects or users.