Nothing happened after enabling extended display scanning

[Nalotz]

Hello,

midweek I enabled (configruration/scanning setup/general) the extended display scanning in lansweeper 11.2.0.3. Several days passed, but the number of assets has not increased, and I don't see any more information about the monitors. The back half of the monitor information report table is completely empty (SizeInInch, MaxResolution, AspectRatio ...). I ran scanning jobs, direct asset scans but nothing happend. What do I need to do to make it work?

Thanks, Zoltan.

[Mister_Nobody]

It doesn't add extra monitors only extra info - you have to run rescan monitors and see their cards. 

[Nalotz]

I was not precise. Yes, it is not the number of assets that will increase, but the number of licensed assets. By default, the licensed device number does not include monitors. But if you enable extended scanning then the monitor is counted as a licensed device. The number of licensed assets has not increased.

 I have rescanned the computers several times, but there is no more information on the monitors. How to rescan monitors? There is no rescanning button on the monitors asset page.