Notifications On Public Replies

[Kyle95623]

Good Morning Everyone!

Quick question: In our current configuration, whenever a ticket is updated (regardless of who it's assigned to) everyone on the team receives an email notification of the update. I was poking around i the email templates, but I can't figure out where to disable this.

My goal is for email notifications on ticket updates to only go to the user who opened the ticket, not any other unrelated techs.

If anyone can point me in the right direction, I'd appreciate it!

Have a great day!

[Esben_D]

Take a look at the following 2 things:

• You're outgoing email templates in Configuration\E-mail Settings
  
• The individual agent options. You can find these by clicking on the blue cogwheel in the top-right corner of the web console. These settings are specific to the agent logged in.

[Kyle95623]

Charles.X wrote:
Take a look at the following 2 things:

• You're outgoing email templates in Configuration\E-mail Settings
  
• The individual agent options. You can find these by clicking on the blue cogwheel in the top-right corner of the web console. These settings are specific to the agent logged in.

Charles,

The individual agent options was exactly what I was looking for. Thank you so much. Have a great rest of your day!

-Kyle