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‎08-23-2018 05:17 PM
‎08-23-2018 06:01 PM
‎08-23-2018 06:48 PM
Charles.X wrote:
Take a look at the following 2 things:
- You're outgoing email templates in Configuration\E-mail Settings
- The individual agent options. You can find these by clicking on the blue cogwheel in the top-right corner of the web console. These settings are specific to the agent logged in.
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