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Scanning is locking out scan user

Hello, my scan server lockout the user scan account everytime I perform a scan task. I was looking in the logs and in the tblscanhistory, but none of those gave me the device that is causing the lockout. is there a way to find out which device is cau...

Kartdona by • Engaged Sweeper
  • 4796 Views
  • 1 replies
  • 0 kudos

Customer Satisfaction Email

We use the helpdesk app all day. It drives a large portion of our work. I'd like to be able to send an email to give users a chance to answer a customer service survey or provide some type of feedback.Is this type of functionality available? If no...

dailon by • Engaged Sweeper
  • 6531 Views
  • 1 replies
  • 0 kudos

How can I delete a ticket manually

Hello, I have a ticket that when I close a person added to the ticket (external email address) keeps reopening due to an auto responding email addressHow can I manually delete the ticket?Thanks

danzehtek by • Engaged Sweeper
  • 4134 Views
  • 1 replies
  • 0 kudos

Resolved! Warning: Latest Lspush version is 6.0.0.1

Hi,I think its just a minor bug, but when I check in an asset scan time tab, im seeing this message in red:Last Lspush Scan: 2015-08-27 10:00:05 - 6.0.0.2 - Warning: Latest Lspush version is 6.0.0.1Seems fine to me since the lspush client is the ne...

jfhallee by • Engaged Sweeper III
  • 13889 Views
  • 6 replies
  • 0 kudos

Reboot during deployment

Hello,I am creating a package that upgrade the bios of computers.Everything is fine until the reboot. Indeed, i have to reboot the computer to apply changes.The problem is that when the computers are rebooting, the link between LanSweeper Server and ...

G_N_ by • Engaged Sweeper
  • 4548 Views
  • 1 replies
  • 1 kudos

windows update cleanup

when you do the disk cleanup task in say win 7, then you select system files after the first report comes up, there are things that can be big like windows updates cleanup, system error dumps, old operating systems. Is there a way to get that report ...

AZHockeyNut by • Champion Sweeper III
  • 5710 Views
  • 1 replies
  • 0 kudos