When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated Email Templates allow those priorities and if I edit one, it appears differently than when I choose "Add Template". This is confusing. I presume the Email Template will only trigger if all the variables match, so if I want to add an additional email or different email to be sent when a ticket is closed, how am I to do that if I can't choose the priorities we have?
I have tried removing the ticket state "closed" from the "state change (sent to user)" template and then tried to add it to a new template thinking maybe it was already in use or something, but that didn't help either.
