06-16-2023 12:40 PM
Solved! Go to Solution.
06-23-2023 05:04 PM
So I was going off of memory about how the asset detection happens and MAC address were a part of that routine. I didn't look to see where the MAC is stored on the asset page. I just assumed that it should be there as you can pull it for reports. My bad.
"To identify a name or domain change, rename detection by default compares the MAC address, model and serial number of the computer being scanned with MAC address/model/serial combinations already present in the Lansweeper database. From Lansweeper 9.2 onward, you can optionally enable a sub-setting of rename detection to only compare model and serial number, not MAC address. This can be useful in situations where your computers' network adapters also change."
https://community.lansweeper.com/t5/scanning-your-network/windows-rename-detection/ta-p/64311
Maybe this article will help after you remove the server assets from your inventory.
06-20-2023 04:55 PM
Personally when I remove an asset, I make sure to clear the IP (if assigned one), the MAC address (if assigned one) and change the Assetname to something else. You can also clear out any field not necessary to save the record. Then save it so that the linked tables have different information than what was previously there for that record.
Once that's done, then edit the asset you just changed and on the left side, select delete asset.
My thought process is that the asset may be tied to another table's record somewhere that is retaining old information and by changing multiple entries forces a refresh of old stale records. Granted that a simple change should refresh all the linked data, but I've been doing this too long to trust anything implicitly.
Good luck.
06-23-2023 08:59 AM
How do you remove a MAC address? There is no MAC address field on the asset editing page.
06-23-2023 05:04 PM
So I was going off of memory about how the asset detection happens and MAC address were a part of that routine. I didn't look to see where the MAC is stored on the asset page. I just assumed that it should be there as you can pull it for reports. My bad.
"To identify a name or domain change, rename detection by default compares the MAC address, model and serial number of the computer being scanned with MAC address/model/serial combinations already present in the Lansweeper database. From Lansweeper 9.2 onward, you can optionally enable a sub-setting of rename detection to only compare model and serial number, not MAC address. This can be useful in situations where your computers' network adapters also change."
https://community.lansweeper.com/t5/scanning-your-network/windows-rename-detection/ta-p/64311
Maybe this article will help after you remove the server assets from your inventory.
06-27-2023 07:45 AM
The problem is with the serial numbers of the servers.
Thank you very much.
06-20-2023 03:10 PM
How to delete all Server1 and Server2 data from Lansweeper?
06-19-2023 05:10 PM
I do a network scan in Lansweeper where I scan all assets from 192.168.1.1-192.168.1.254. The option "Saved Pinged IP" is active.
Target Server1 and Server2 are present in the "Scanning Queue" in "Windows computer scanning" Target .
It sounds like one scanning option is overwriting the scanned information from the other scanning option then. Try excluding both servers from the Windows scan. Scanning, Scanning Exclusions, Add Exclusion, Exclusion Type: Windows Computer, Reason: Other or what best suits your reason, Computer Netbios Name: {Server?}.
After a successful scan on the IP range, see what results show up. This may help identify what's going on.
06-16-2023 08:01 PM
It sounds like you have a duplicate MAC address. Can you check that they are not the same?
06-19-2023 08:50 AM
Server1 and Server2 have different MAC addresses.
Server1 or Server2 does not have a MAC address in the asset list after scanning.
Data in database tables:
- [lansweeperdb].[dbo].[tblAssets]: only Server1 or Server2 without MAC address
- [lansweeperdb].[dbo].[tblAssetMacAddress]: only one MAC address (Server1 or Server2)
- [lansweeperdb].[dbo].[tblADObjects]: both servers are present!
- [lansweeperdb].[dbo].[tblADComputers]: only Server1 or Server2!
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