Remote screengrab problems

[ifm]

screengrab.exe file version 4.0.0.55

When I try to use this new version of the screengrab, the installer hangs.
Two processes start (showing with psexec)
REMOTESCREEN.exe 3748 Console 0 3 148 K
REMOTESCREEN.exe 3540 Console 0 4 652 K

Nothing else happens and I get no screen shot.
Remote uninstall and Remote control works fine.

Any idea?

[Schmoo · Accepted solution]

They've confirmed the problem and are working on a fix. I'm just happy to know it wasn't just me.

[ifm]

Usually I run screengrab from 64 bit win7 or Windows 2008 R2 server.
Cant see any blockage by anti virus, sometimes there is just nothing happening!

[Hemoco]

Can you contact us by e-mail for this problem (lansweeper@hemoco.com)

[Schmoo]

Might as well bump this. I reported back in April or May about problems with screengrab. I tracked the problem down to it either it not liking Server 2008 (tried on original 2008 and R2) or it not liking 64-bit OS's, or some combo of the two. Works like a charm on other OS's.

Basically you see it going through the normal process - installing service, etc., but when it gets to where it normally would pop up the .jpg, nothing happens.

[ifm]

I logged in with psexec and used tasklist to see what was running.

I have not successfully run any screen grab with the new version.
Tried on both XP and Win7.

[Hemoco]

ifm wrote:
I logged in with psexec and used tasklist to see what was running.

I have not successfully run any screen grab with the new version.
Tried on both XP and Win7.

Could you check if a virusscanner might block the remotescreen.exe

[Hemoco]

What do you mean with "showing with psexec"
Do you have this behaviour on all computers?