I don't have a thin client of the specified model to test with, but, to be able to retrieve data, the client would have to support one of our supported protocols. SSH is preferred for Linux based systems, but SNMP may return some data as well. I would recommend checking the device documentation for information on supported protocols. You can also test protocol access with the Devicetester tool documented
here. A full list of protocols we support can be found in this article as well.