Scanning Intune targets returns no results

[james-kent]

Hi all,

Having a strange issue which I hope someone can help with. 

I've run through the guide for setting up Intune V2 scan targets, and using the LanSweeper.Test.Tools app I can successfully enter the App, Dir and Certificate and pull back my Intune assets without issues. However, when I setup the exact same target in the web UI and run a scan, no devices are populated in LanSweeper.

Any ideas?

Thanks

[james-kent]

Hi David,

They're only Windows devices, to be honest I'm quite surprised LS doesn't support inventory-ing Intune enrolled laptops/desktops, this seems a bit bizarre to me. We'll need to investigate the agent for now, but appreciate the response.

Is there a roadmap to support being able to inventory laptop/desktops?

Thanks

[tenupmoc]

Hi, you are not alone.

We have exactly the same problem, that sometimes the results are 0.
So we wait for the next schedule ( every 2 days) and then we get all Intune assets again.
Don't know why this happens. Our Intune configuration doesn't change.

[David_GF]

@james-kent We can't provide detailed information on the roadmap at the moment, but we have forwarded your message to the product team for their consideration and to gauge the demand for it. 

[David_GF]

hi @james-kent 

Are your Intune assets mobile devices or are there also computers? Lansweeper only scans mobile (iOS, Android and Windows Phone) assets. If they are mobile devices, we recommend double checking that the Intune scanning requirements are met and that the Intune V2 scanning configuration is correct