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Find answers to technical questions about Lansweeper.

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Bulk Remove Users

Hello:We recently upgraded our Lansweeper and added a helpdesk function. We are in the process of importing all of our tickets into the system but the users that are associated with these tickets are listed in Lansweeper multiple times. It appears ...

billpom by • Engaged Sweeper
  • 3418 Views
  • 1 replies
  • 0 kudos

Default Agent to specific Team

Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.Thanks

bcrider by • Engaged Sweeper
  • 4627 Views
  • 1 replies
  • 1 kudos

Can't edit certain ticket states

I am trying to edit the description of certain ticket states (Open, In Progress, and Awaiting Reply) but nothing is happening. Are these ticket states unable to be edited?

Noah by • Engaged Sweeper
  • 3788 Views
  • 1 replies
  • 0 kudos

Firefox Updater.

Is there an installer to bring Firefox up to the current version? I have 5 different versions of Firefox and if one installer can update them all... that would be great.... (Lumberg voice)

jshakour by • Engaged Sweeper
  • 4522 Views
  • 1 replies
  • 0 kudos